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Privacy policy

Last updated: September 12, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal


Noirwd respects the privacy of customers and visitors who use our website.

This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared with service providers and advertising or measurement partners, how long certain information may be retained, and what privacy choices or rights may be available to you.

This policy applies when you:

  • Visit the Noirwd website

  • Browse products

  • Place an order

  • Make a payment

  • Contact customer support

  • Request an order change or cancellation

  • Request a return, refund, or exchange

  • Report a damaged, defective, incorrect, or incomplete product

  • Subscribe to marketing communications

  • Interact with cookies, analytics, advertising, or similar technologies

1. Information You Provide to Noirwd

Depending on how you interact with Noirwd, we may collect personal information such as:

  • Full name

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

  • Delivery notes

  • Order ID

  • Products ordered

  • Quantity

  • Product price

  • Payment status

  • Shipping status

  • Tracking status

  • Return information

  • Refund information

  • Cancellation information

  • Exchange information

  • Customer-support messages

  • Other information you voluntarily provide

We only ask customers to provide information reasonably relevant to the transaction or support request.

2. Order Information

When you place an order, we may process information including:

  • Customer name

  • Contact information

  • Billing address

  • Shipping address

  • Products purchased

  • Quantity

  • Order value

  • Shipping charge

  • Applicable discount

  • Payment status

  • Order status

  • Tracking information

  • Delivery information

  • Cancellation status

  • Return status

  • Refund status

  • Exchange status

This information is used to manage your purchase from checkout through fulfillment and after-sale support.

3. Customer Support Information

If you contact Noirwd, we may collect and retain information contained in your communication.

This may include:

  • Order ID

  • Name

  • Contact details

  • Description of the issue

  • Shipping information

  • Product information

  • Customer-service correspondence

  • Return or refund request

  • Cancellation request

  • Exchange request

Support records help us understand and resolve customer issues.

4. Photos and Videos You Send Us

Customers may send photographs or videos when reporting issues such as:

  • Shipping damage

  • Product damage

  • Defects

  • Missing parts

  • Incorrect products

  • Packaging problems

  • Missing hardware

  • Delivery-related problems

These files may include images of:

  • Product

  • Outer box

  • Inner packaging

  • Shipping label

  • Damaged area

  • Missing or incorrect components

We use this information to review the issue and determine an appropriate resolution.

Please avoid including unrelated people, complete payment information, identity documents, or other unnecessary personal information in photographs or videos.

5. Payment Information

Payments are processed through third-party payment providers.

Noirwd may receive limited transaction-related information such as:

  • Payment status

  • Transaction reference

  • Payment method type

  • Amount paid

  • Last four digits of a card where available

  • Refund status

Noirwd does not store full credit or debit card numbers or CVV security codes on its own server.

Sensitive card information is handled through the applicable payment-processing infrastructure.

6. Information Collected Automatically

When you browse the Noirwd website, certain technical and usage information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device language

  • Referring URL

  • Pages viewed

  • Time spent on the website

  • Click activity

  • Search activity

  • Cart interactions

  • Checkout interactions

  • Cookie identifiers

  • Session information

  • Similar technical data

This information may help us operate, secure, measure, and improve the website.

7. Cookies and Similar Technologies

Noirwd may use cookies and similar technologies for website functionality, analytics, advertising, and measurement.

Cookies may include:

Essential Cookies

Essential cookies help support functions such as:

  • Shopping cart

  • Checkout

  • Security

  • Session management

  • Fraud prevention

  • Website preferences

Some website features may not work correctly if essential cookies are blocked.

Analytics Cookies

Analytics cookies may help us understand:

  • Which pages visitors view

  • How visitors move through the website

  • Product interest

  • Website performance

  • Traffic sources

  • Device and browser usage

Advertising and Measurement Cookies

Where enabled, advertising or measurement cookies may be used to:

  • Measure advertising performance

  • Attribute conversions

  • Understand campaign effectiveness

  • Support remarketing

  • Support personalized advertising where permitted

8. Google Ads

Noirwd may use Google Ads and related Google advertising technologies.

These may include:

  • Conversion tracking

  • Campaign measurement

  • Remarketing

  • Personalized advertising where permitted

Google and related technologies may use cookies, device identifiers, browser information, or website activity to provide measurement or advertising services.

Customers may be able to manage certain advertising preferences through:

  • Browser settings

  • Device settings

  • Cookie-consent tools

  • Google advertising settings

Availability of these controls may depend on location and technology.

9. How We Use Personal Information

Noirwd may use personal information to:

  • Process orders

  • Confirm payments

  • Fulfill purchases

  • Arrange shipping

  • Provide tracking

  • Communicate order updates

  • Provide customer support

  • Review cancellation requests

  • Process returns

  • Process refunds

  • Process exchanges

  • Investigate damaged or defective products

  • Review missing-component claims

  • Prevent fraud

  • Protect website security

  • Maintain business records

  • Improve website functionality

  • Improve product information

  • Analyze website performance

  • Measure advertising

  • Provide marketing where permitted

  • Comply with applicable legal obligations

  • Establish, exercise, or defend legal claims where necessary

10. Transactional Communications

We may send communications necessary to manage your transaction.

These may include:

  • Order confirmation

  • Payment notice

  • Verification request

  • Shipping confirmation

  • Tracking information

  • Delivery information

  • Cancellation confirmation

  • Return instructions

  • Exchange information

  • Refund confirmation

  • Customer-support messages

These communications are different from promotional marketing messages.

11. Marketing Communications

Where offered and legally permitted, customers may subscribe to marketing communications from Noirwd.

Marketing communications may include:

  • Product releases

  • Furniture collections

  • Home décor

  • Promotions

  • Store news

  • Special offers

You may unsubscribe from marketing communications at any time using the unsubscribe method included in the message or another available opt-out method.

12. Unsubscribing From Marketing Does Not Stop Order Emails

Even if you unsubscribe from promotional marketing, Noirwd may still send communications relating to:

  • Orders

  • Payments

  • Shipping

  • Tracking

  • Delivery

  • Returns

  • Cancellations

  • Exchanges

  • Refunds

  • Account matters

  • Customer support

  • Security

These messages may be necessary to manage an existing transaction or customer relationship.

13. Information From Third Parties

Noirwd may receive relevant information from third-party services that help us operate the website or fulfill orders.

These may include:

  • Payment processors

  • Shipping carriers

  • Logistics providers

  • Google Ads

  • Analytics providers

  • Website hosting providers

  • Email service providers

  • Security providers

The information received depends on the service and the nature of the interaction.

14. Payment Providers

Payment processors may provide Noirwd with limited transaction information necessary to manage orders, refunds, or fraud review.

Payment providers separately process information under their own terms and privacy practices.

Noirwd does not control all independent processing performed by a customer's:

  • Bank

  • Card issuer

  • Card network

  • PayPal

  • Other payment provider

15. Shipping and Logistics Providers

To fulfill and deliver an order, Noirwd may share information with carriers or logistics providers.

This may include:

  • Recipient name

  • Shipping address

  • Telephone number

  • Email where needed

  • Package information

  • Tracking information

  • Delivery instructions

Carriers may process this information under their own privacy practices.

16. Service Providers

Noirwd may share personal information with service providers that assist us with functions such as:

  • Payment processing

  • Shipping

  • Logistics

  • Website hosting

  • Email

  • Website security

  • Analytics

  • Customer support

  • Cloud storage

  • Order management

  • Fraud prevention

  • Advertising

  • Measurement

Information is shared as reasonably necessary for the applicable service.

17. Advertising and Measurement Partners

Noirwd may share or make certain information available to advertising or measurement partners where these technologies are enabled.

This information may include:

  • Cookie identifiers

  • Device identifiers

  • Browser information

  • IP-related information

  • Pages viewed

  • Product interactions

  • Conversion events

  • Website activity

Depending on applicable law, some of these activities may be legally defined as:

  • Sharing

  • Targeted advertising

  • Cross-context behavioral advertising

even though Noirwd does not sell personal information for money.

18. We Do Not Sell or Rent Personal Information for Money

Noirwd does not sell or rent personal information in exchange for money.

However, certain state privacy laws use broader definitions of terms such as:

  • Sale

  • Sharing

  • Targeted advertising

Certain advertising and analytics activities may fall within those definitions.

Where required by applicable law, Noirwd will provide relevant opt-out choices.

19. Legal and Security Disclosures

Noirwd may disclose personal information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a valid legal request

  • Respond to a court order

  • Investigate fraud

  • Prevent unauthorized transactions

  • Protect website security

  • Protect Noirwd's rights

  • Protect customer rights

  • Establish or defend legal claims

We do not intend this section to permit disclosure beyond what is reasonably necessary or legally allowed.

20. Fraud Prevention

Noirwd may use order and technical information to help identify or investigate:

  • Fraudulent purchases

  • Unauthorized payments

  • Suspicious activity

  • Account abuse

  • Return fraud

  • Refund abuse

  • Security incidents

Information may also be processed by payment, security, or fraud-prevention providers for these purposes.

21. Data Retention

Noirwd retains personal information for different periods depending on its purpose and applicable requirements.

Order and Invoice Records

Order and invoice records may be retained for:

Up to 6 years

where reasonably necessary for accounting, tax, transaction, legal, or recordkeeping purposes.

Customer Support Communications

Customer-support communications may be retained for:

Up to 2 years

depending on the nature of the inquiry and any related transaction or dispute.

Return, Refund, Cancellation, and Exchange Records

Records concerning:

  • Returns

  • Refunds

  • Cancellations

  • Exchanges

may be retained for as long as reasonably necessary to:

  • Complete the request

  • Maintain transaction records

  • Resolve disputes

  • Prevent abuse or fraud

  • Comply with applicable law

Marketing Preferences

Marketing preferences may be retained until you:

  • Unsubscribe

  • Withdraw consent

  • Otherwise change your preference

Certain suppression records may be retained where necessary to honor an opt-out request.

Technical and Security Logs

Technical or security logs may be retained for a reasonable period necessary for:

  • Website operations

  • Fraud detection

  • Security

  • Troubleshooting

  • Legal compliance

22. Data Security

Noirwd uses reasonable administrative, technical, and organizational measures intended to protect personal information.

These may include measures associated with:

  • Access control

  • Secure communications

  • Payment-provider security

  • Fraud prevention

  • Website monitoring

No internet service, website, or storage system can guarantee absolute security.

23. International Data Processing

Noirwd serves customers in multiple countries.

Personal information may therefore be processed in countries other than the country where the customer lives, including through service providers involved in:

  • Hosting

  • Payments

  • Analytics

  • Advertising

  • Shipping

  • Customer support

Where applicable law imposes requirements on cross-border processing, those requirements apply.

24. Privacy Rights

Depending on your location and applicable law, you may have rights such as:

  • Accessing personal information

  • Requesting a copy

  • Correcting inaccurate information

  • Requesting deletion

  • Requesting restriction of certain processing

  • Objecting to certain processing

  • Withdrawing consent

  • Opting out of targeted advertising

  • Unsubscribing from marketing

Not every right applies in every jurisdiction or circumstance.

25. How to Submit a Privacy Request

To submit a privacy request, contact Noirwd using the official customer-service information published on our website.

Please clearly identify your request as a:

Privacy Request

and describe the right you want to exercise.

We may request information reasonably necessary to:

  • Locate relevant records

  • Confirm your identity

  • Prevent unauthorized disclosure of personal information

26. Verification of Privacy Requests

Before fulfilling certain privacy requests, Noirwd may need to verify the identity of the person making the request.

Verification may rely on information reasonably connected to your existing relationship with Noirwd, such as:

  • Name

  • Email

  • Order ID

  • Shipping information

We will not ask for more information than reasonably necessary for verification.

27. United States State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where applicable law applies to Noirwd.

Depending on the jurisdiction, these may include rights to:

  • Confirm whether personal information is being processed

  • Access information

  • Correct information

  • Delete information

  • Obtain a portable copy

  • Opt out of targeted advertising

  • Opt out of legally defined sale or sharing

  • Limit certain uses of sensitive information where applicable

Rights and eligibility vary by state.

28. Targeted Advertising and U.S. Privacy Laws

Noirwd does not sell personal information for money.

However, some U.S. state privacy laws may classify certain advertising or analytics activities as:

  • Sharing

  • Targeted advertising

  • Cross-context behavioral advertising

Where required, customers may be offered a method to opt out.

29. Global Privacy Signals

Where required by applicable law and supported by the technologies used on the website, Noirwd may recognize valid browser-based privacy preference signals.

The effect of a signal may depend on:

  • Applicable law

  • Browser support

  • Website technology

  • Advertising tools in use

30. European Economic Area Privacy Rights

Customers in the European Economic Area may have rights under applicable data-protection law, including the GDPR where it applies.

Depending on the circumstances, rights may include:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Data portability

  • Withdrawal of consent

Customers may also have the right to complain to an applicable supervisory authority.

31. United Kingdom Privacy Rights

Customers in the United Kingdom may have rights under the UK GDPR and related data-protection law where applicable.

These rights may include:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Data portability

  • Withdrawal of consent

The exact rights available depend on the circumstances and legal basis for processing.

32. Legal Bases for EEA and UK Processing

Where GDPR or UK GDPR applies, Noirwd may process personal information based on legal grounds such as:

Contract Necessity

Processing information when necessary to:

  • Process an order

  • Receive payment

  • Ship a product

  • Manage a return

  • Process a refund

  • Provide transaction-related customer support

Legitimate Interests

Processing that is reasonably necessary for legitimate business interests such as:

  • Fraud prevention

  • Website security

  • Service improvement

  • Internal administration

  • Appropriate analytics

where those interests are not overridden by applicable customer rights.

Consent

Consent may be used where required for activities such as:

  • Certain marketing communications

  • Certain advertising cookies

  • Certain optional tracking technologies

Consent may be withdrawn where applicable.

Legal Obligations

Information may be processed when necessary to comply with:

  • Tax requirements

  • Accounting requirements

  • Valid legal requests

  • Other applicable legal obligations

33. Automated Decision-Making

Noirwd does not intend to rely on solely automated decision-making that produces legal effects or similarly significant effects on customers where prohibited or regulated by applicable law.

Automated tools may nevertheless assist with activities such as:

  • Fraud detection

  • Payment screening

  • Website security

  • Advertising

  • Analytics

Human review may occur where appropriate.

34. Marketing Consent

Where consent is required for marketing, customers may withdraw that consent at any time.

Withdrawal does not affect processing that lawfully occurred before the withdrawal.

It also does not stop transactional communications needed to complete or support an existing order.

35. Cookie Choices

Depending on location and website configuration, users may be able to manage cookies through:

  • Browser settings

  • Device settings

  • Cookie-consent tools

  • Advertising preference controls

Blocking or deleting cookies may affect certain website functions.

36. Google Advertising Preferences

Customers may be able to manage certain Google advertising preferences through Google's advertising settings and other Google-provided controls.

These controls are operated by Google and may change independently of Noirwd.

37. Children's Privacy

The Noirwd website is not directed to children under:

13 years old

or a higher minimum age where required by applicable law.

We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide it.

If Noirwd learns that personal information has been collected from a child in violation of applicable law, reasonable steps may be taken to delete it.

38. Third-Party Websites

The Noirwd website may contain links to websites or services operated by third parties.

Once you leave Noirwd, the third party's own privacy practices apply.

Noirwd is not responsible for the:

  • Privacy practices

  • Security

  • Content

  • Data handling

of independent third-party websites or services that we do not control.

39. Social Media and External Platforms

If you interact with Noirwd through a social-media or other external platform, that platform may independently collect and process information.

Information you publish publicly through those services may be visible to others.

Please do not send sensitive payment credentials through social-media messages.

40. Business Transfers

If Noirwd undergoes a business transaction such as:

  • Sale

  • Merger

  • Acquisition

  • Reorganization

  • Transfer of business assets

relevant personal information may be transferred as part of that transaction where permitted by law.

Any successor would remain subject to applicable privacy obligations concerning transferred information.

41. Payment Information by Email

Never send Noirwd:

  • Full card numbers

  • CVV or CVC codes

  • Banking passwords

  • PayPal passwords

  • One-time authentication codes

  • Other sensitive payment credentials

through ordinary email or customer-support messages.

Order ID and limited transaction details are normally sufficient to identify a purchase.

42. Relationship With Other Noirwd Policies

This Privacy Policy should be read together with our:

  • Payment Methods Policy

  • Shipping Policy

  • Cancellation Policy

  • Return & Refund Policy

  • Terms of Service

Each policy addresses a different aspect of using the Noirwd website and purchasing products.

43. Changes to This Privacy Policy

Noirwd may update this Privacy Policy when our:

  • Website technology changes

  • Service providers change

  • Advertising practices change

  • Product or fulfillment processes change

  • Privacy practices change

  • Legal requirements change

When we publish a revised version, the Last Updated date at the top of this page will be updated.

44. Contact Noirwd

For questions about this Privacy Policy or to exercise an applicable privacy right, contact Noirwd using the official customer-service information published on our website.

Please use a subject line such as:

Privacy Request – Noirwd

When relevant, include enough information for us to identify your records, such as:

  • Full name

  • Email address

  • Order ID, if the request concerns an order

Do not include complete payment-card numbers, CVV codes, banking passwords, PayPal passwords, or other unnecessary sensitive credentials.

Website: Noirwd.com