Privacy policy
Last updated: September 12, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Noirwd respects the privacy of customers and visitors who use our website.
This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared with service providers and advertising or measurement partners, how long certain information may be retained, and what privacy choices or rights may be available to you.
This policy applies when you:
Visit the Noirwd website
Browse products
Place an order
Make a payment
Contact customer support
Request an order change or cancellation
Request a return, refund, or exchange
Report a damaged, defective, incorrect, or incomplete product
Subscribe to marketing communications
Interact with cookies, analytics, advertising, or similar technologies
1. Information You Provide to Noirwd
Depending on how you interact with Noirwd, we may collect personal information such as:
Full name
Email address
Telephone number
Shipping address
Billing address
Delivery notes
Order ID
Products ordered
Quantity
Product price
Payment status
Shipping status
Tracking status
Return information
Refund information
Cancellation information
Exchange information
Customer-support messages
Other information you voluntarily provide
We only ask customers to provide information reasonably relevant to the transaction or support request.
2. Order Information
When you place an order, we may process information including:
Customer name
Contact information
Billing address
Shipping address
Products purchased
Quantity
Order value
Shipping charge
Applicable discount
Payment status
Order status
Tracking information
Delivery information
Cancellation status
Return status
Refund status
Exchange status
This information is used to manage your purchase from checkout through fulfillment and after-sale support.
3. Customer Support Information
If you contact Noirwd, we may collect and retain information contained in your communication.
This may include:
Order ID
Name
Contact details
Description of the issue
Shipping information
Product information
Customer-service correspondence
Return or refund request
Cancellation request
Exchange request
Support records help us understand and resolve customer issues.
4. Photos and Videos You Send Us
Customers may send photographs or videos when reporting issues such as:
Shipping damage
Product damage
Defects
Missing parts
Incorrect products
Packaging problems
Missing hardware
Delivery-related problems
These files may include images of:
Product
Outer box
Inner packaging
Shipping label
Damaged area
Missing or incorrect components
We use this information to review the issue and determine an appropriate resolution.
Please avoid including unrelated people, complete payment information, identity documents, or other unnecessary personal information in photographs or videos.
5. Payment Information
Payments are processed through third-party payment providers.
Noirwd may receive limited transaction-related information such as:
Payment status
Transaction reference
Payment method type
Amount paid
Last four digits of a card where available
Refund status
Noirwd does not store full credit or debit card numbers or CVV security codes on its own server.
Sensitive card information is handled through the applicable payment-processing infrastructure.
6. Information Collected Automatically
When you browse the Noirwd website, certain technical and usage information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Device language
Referring URL
Pages viewed
Time spent on the website
Click activity
Search activity
Cart interactions
Checkout interactions
Cookie identifiers
Session information
Similar technical data
This information may help us operate, secure, measure, and improve the website.
7. Cookies and Similar Technologies
Noirwd may use cookies and similar technologies for website functionality, analytics, advertising, and measurement.
Cookies may include:
Essential Cookies
Essential cookies help support functions such as:
Shopping cart
Checkout
Security
Session management
Fraud prevention
Website preferences
Some website features may not work correctly if essential cookies are blocked.
Analytics Cookies
Analytics cookies may help us understand:
Which pages visitors view
How visitors move through the website
Product interest
Website performance
Traffic sources
Device and browser usage
Advertising and Measurement Cookies
Where enabled, advertising or measurement cookies may be used to:
Measure advertising performance
Attribute conversions
Understand campaign effectiveness
Support remarketing
Support personalized advertising where permitted
8. Google Ads
Noirwd may use Google Ads and related Google advertising technologies.
These may include:
Conversion tracking
Campaign measurement
Remarketing
Personalized advertising where permitted
Google and related technologies may use cookies, device identifiers, browser information, or website activity to provide measurement or advertising services.
Customers may be able to manage certain advertising preferences through:
Browser settings
Device settings
Cookie-consent tools
Google advertising settings
Availability of these controls may depend on location and technology.
9. How We Use Personal Information
Noirwd may use personal information to:
Process orders
Confirm payments
Fulfill purchases
Arrange shipping
Provide tracking
Communicate order updates
Provide customer support
Review cancellation requests
Process returns
Process refunds
Process exchanges
Investigate damaged or defective products
Review missing-component claims
Prevent fraud
Protect website security
Maintain business records
Improve website functionality
Improve product information
Analyze website performance
Measure advertising
Provide marketing where permitted
Comply with applicable legal obligations
Establish, exercise, or defend legal claims where necessary
10. Transactional Communications
We may send communications necessary to manage your transaction.
These may include:
Order confirmation
Payment notice
Verification request
Shipping confirmation
Tracking information
Delivery information
Cancellation confirmation
Return instructions
Exchange information
Refund confirmation
Customer-support messages
These communications are different from promotional marketing messages.
11. Marketing Communications
Where offered and legally permitted, customers may subscribe to marketing communications from Noirwd.
Marketing communications may include:
Product releases
Furniture collections
Home décor
Promotions
Store news
Special offers
You may unsubscribe from marketing communications at any time using the unsubscribe method included in the message or another available opt-out method.
12. Unsubscribing From Marketing Does Not Stop Order Emails
Even if you unsubscribe from promotional marketing, Noirwd may still send communications relating to:
Orders
Payments
Shipping
Tracking
Delivery
Returns
Cancellations
Exchanges
Refunds
Account matters
Customer support
Security
These messages may be necessary to manage an existing transaction or customer relationship.
13. Information From Third Parties
Noirwd may receive relevant information from third-party services that help us operate the website or fulfill orders.
These may include:
Payment processors
Shipping carriers
Logistics providers
Google Ads
Analytics providers
Website hosting providers
Email service providers
Security providers
The information received depends on the service and the nature of the interaction.
14. Payment Providers
Payment processors may provide Noirwd with limited transaction information necessary to manage orders, refunds, or fraud review.
Payment providers separately process information under their own terms and privacy practices.
Noirwd does not control all independent processing performed by a customer's:
Bank
Card issuer
Card network
PayPal
Other payment provider
15. Shipping and Logistics Providers
To fulfill and deliver an order, Noirwd may share information with carriers or logistics providers.
This may include:
Recipient name
Shipping address
Telephone number
Email where needed
Package information
Tracking information
Delivery instructions
Carriers may process this information under their own privacy practices.
16. Service Providers
Noirwd may share personal information with service providers that assist us with functions such as:
Payment processing
Shipping
Logistics
Website hosting
Website security
Analytics
Customer support
Cloud storage
Order management
Fraud prevention
Advertising
Measurement
Information is shared as reasonably necessary for the applicable service.
17. Advertising and Measurement Partners
Noirwd may share or make certain information available to advertising or measurement partners where these technologies are enabled.
This information may include:
Cookie identifiers
Device identifiers
Browser information
IP-related information
Pages viewed
Product interactions
Conversion events
Website activity
Depending on applicable law, some of these activities may be legally defined as:
Sharing
Targeted advertising
Cross-context behavioral advertising
even though Noirwd does not sell personal information for money.
18. We Do Not Sell or Rent Personal Information for Money
Noirwd does not sell or rent personal information in exchange for money.
However, certain state privacy laws use broader definitions of terms such as:
Sale
Sharing
Targeted advertising
Certain advertising and analytics activities may fall within those definitions.
Where required by applicable law, Noirwd will provide relevant opt-out choices.
19. Legal and Security Disclosures
Noirwd may disclose personal information when reasonably necessary to:
Comply with applicable law
Respond to a valid legal request
Respond to a court order
Investigate fraud
Prevent unauthorized transactions
Protect website security
Protect Noirwd's rights
Protect customer rights
Establish or defend legal claims
We do not intend this section to permit disclosure beyond what is reasonably necessary or legally allowed.
20. Fraud Prevention
Noirwd may use order and technical information to help identify or investigate:
Fraudulent purchases
Unauthorized payments
Suspicious activity
Account abuse
Return fraud
Refund abuse
Security incidents
Information may also be processed by payment, security, or fraud-prevention providers for these purposes.
21. Data Retention
Noirwd retains personal information for different periods depending on its purpose and applicable requirements.
Order and Invoice Records
Order and invoice records may be retained for:
Up to 6 years
where reasonably necessary for accounting, tax, transaction, legal, or recordkeeping purposes.
Customer Support Communications
Customer-support communications may be retained for:
Up to 2 years
depending on the nature of the inquiry and any related transaction or dispute.
Return, Refund, Cancellation, and Exchange Records
Records concerning:
Returns
Refunds
Cancellations
Exchanges
may be retained for as long as reasonably necessary to:
Complete the request
Maintain transaction records
Resolve disputes
Prevent abuse or fraud
Comply with applicable law
Marketing Preferences
Marketing preferences may be retained until you:
Unsubscribe
Withdraw consent
Otherwise change your preference
Certain suppression records may be retained where necessary to honor an opt-out request.
Technical and Security Logs
Technical or security logs may be retained for a reasonable period necessary for:
Website operations
Fraud detection
Security
Troubleshooting
Legal compliance
22. Data Security
Noirwd uses reasonable administrative, technical, and organizational measures intended to protect personal information.
These may include measures associated with:
Access control
Secure communications
Payment-provider security
Fraud prevention
Website monitoring
No internet service, website, or storage system can guarantee absolute security.
23. International Data Processing
Noirwd serves customers in multiple countries.
Personal information may therefore be processed in countries other than the country where the customer lives, including through service providers involved in:
Hosting
Payments
Analytics
Advertising
Shipping
Customer support
Where applicable law imposes requirements on cross-border processing, those requirements apply.
24. Privacy Rights
Depending on your location and applicable law, you may have rights such as:
Accessing personal information
Requesting a copy
Correcting inaccurate information
Requesting deletion
Requesting restriction of certain processing
Objecting to certain processing
Withdrawing consent
Opting out of targeted advertising
Unsubscribing from marketing
Not every right applies in every jurisdiction or circumstance.
25. How to Submit a Privacy Request
To submit a privacy request, contact Noirwd using the official customer-service information published on our website.
Please clearly identify your request as a:
Privacy Request
and describe the right you want to exercise.
We may request information reasonably necessary to:
Locate relevant records
Confirm your identity
Prevent unauthorized disclosure of personal information
26. Verification of Privacy Requests
Before fulfilling certain privacy requests, Noirwd may need to verify the identity of the person making the request.
Verification may rely on information reasonably connected to your existing relationship with Noirwd, such as:
Name
Order ID
Shipping information
We will not ask for more information than reasonably necessary for verification.
27. United States State Privacy Rights
Residents of certain U.S. states may have additional privacy rights where applicable law applies to Noirwd.
Depending on the jurisdiction, these may include rights to:
Confirm whether personal information is being processed
Access information
Correct information
Delete information
Obtain a portable copy
Opt out of targeted advertising
Opt out of legally defined sale or sharing
Limit certain uses of sensitive information where applicable
Rights and eligibility vary by state.
28. Targeted Advertising and U.S. Privacy Laws
Noirwd does not sell personal information for money.
However, some U.S. state privacy laws may classify certain advertising or analytics activities as:
Sharing
Targeted advertising
Cross-context behavioral advertising
Where required, customers may be offered a method to opt out.
29. Global Privacy Signals
Where required by applicable law and supported by the technologies used on the website, Noirwd may recognize valid browser-based privacy preference signals.
The effect of a signal may depend on:
Applicable law
Browser support
Website technology
Advertising tools in use
30. European Economic Area Privacy Rights
Customers in the European Economic Area may have rights under applicable data-protection law, including the GDPR where it applies.
Depending on the circumstances, rights may include:
Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent
Customers may also have the right to complain to an applicable supervisory authority.
31. United Kingdom Privacy Rights
Customers in the United Kingdom may have rights under the UK GDPR and related data-protection law where applicable.
These rights may include:
Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent
The exact rights available depend on the circumstances and legal basis for processing.
32. Legal Bases for EEA and UK Processing
Where GDPR or UK GDPR applies, Noirwd may process personal information based on legal grounds such as:
Contract Necessity
Processing information when necessary to:
Process an order
Receive payment
Ship a product
Manage a return
Process a refund
Provide transaction-related customer support
Legitimate Interests
Processing that is reasonably necessary for legitimate business interests such as:
Fraud prevention
Website security
Service improvement
Internal administration
Appropriate analytics
where those interests are not overridden by applicable customer rights.
Consent
Consent may be used where required for activities such as:
Certain marketing communications
Certain advertising cookies
Certain optional tracking technologies
Consent may be withdrawn where applicable.
Legal Obligations
Information may be processed when necessary to comply with:
Tax requirements
Accounting requirements
Valid legal requests
Other applicable legal obligations
33. Automated Decision-Making
Noirwd does not intend to rely on solely automated decision-making that produces legal effects or similarly significant effects on customers where prohibited or regulated by applicable law.
Automated tools may nevertheless assist with activities such as:
Fraud detection
Payment screening
Website security
Advertising
Analytics
Human review may occur where appropriate.
34. Marketing Consent
Where consent is required for marketing, customers may withdraw that consent at any time.
Withdrawal does not affect processing that lawfully occurred before the withdrawal.
It also does not stop transactional communications needed to complete or support an existing order.
35. Cookie Choices
Depending on location and website configuration, users may be able to manage cookies through:
Browser settings
Device settings
Cookie-consent tools
Advertising preference controls
Blocking or deleting cookies may affect certain website functions.
36. Google Advertising Preferences
Customers may be able to manage certain Google advertising preferences through Google's advertising settings and other Google-provided controls.
These controls are operated by Google and may change independently of Noirwd.
37. Children's Privacy
The Noirwd website is not directed to children under:
13 years old
or a higher minimum age where required by applicable law.
We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide it.
If Noirwd learns that personal information has been collected from a child in violation of applicable law, reasonable steps may be taken to delete it.
38. Third-Party Websites
The Noirwd website may contain links to websites or services operated by third parties.
Once you leave Noirwd, the third party's own privacy practices apply.
Noirwd is not responsible for the:
Privacy practices
Security
Content
Data handling
of independent third-party websites or services that we do not control.
39. Social Media and External Platforms
If you interact with Noirwd through a social-media or other external platform, that platform may independently collect and process information.
Information you publish publicly through those services may be visible to others.
Please do not send sensitive payment credentials through social-media messages.
40. Business Transfers
If Noirwd undergoes a business transaction such as:
Sale
Merger
Acquisition
Reorganization
Transfer of business assets
relevant personal information may be transferred as part of that transaction where permitted by law.
Any successor would remain subject to applicable privacy obligations concerning transferred information.
41. Payment Information by Email
Never send Noirwd:
Full card numbers
CVV or CVC codes
Banking passwords
PayPal passwords
One-time authentication codes
Other sensitive payment credentials
through ordinary email or customer-support messages.
Order ID and limited transaction details are normally sufficient to identify a purchase.
42. Relationship With Other Noirwd Policies
This Privacy Policy should be read together with our:
Payment Methods Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy
Terms of Service
Each policy addresses a different aspect of using the Noirwd website and purchasing products.
43. Changes to This Privacy Policy
Noirwd may update this Privacy Policy when our:
Website technology changes
Service providers change
Advertising practices change
Product or fulfillment processes change
Privacy practices change
Legal requirements change
When we publish a revised version, the Last Updated date at the top of this page will be updated.
44. Contact Noirwd
For questions about this Privacy Policy or to exercise an applicable privacy right, contact Noirwd using the official customer-service information published on our website.
Please use a subject line such as:
Privacy Request – Noirwd
When relevant, include enough information for us to identify your records, such as:
Full name
Email address
Order ID, if the request concerns an order
Do not include complete payment-card numbers, CVV codes, banking passwords, PayPal passwords, or other unnecessary sensitive credentials.
Website: Noirwd.com