Shipping policy

Shipping Policy

Last Updated: September 14, 2026
Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

Noirwd ships solid wood furniture, wooden home décor, and related products to customers in the United States and selected international markets.

This Shipping Policy explains where we ship, how long orders take to prepare, estimated carrier transit times, shipping charges, free-shipping thresholds, tracking, taxes and duties, delivery issues, damaged or lost shipments, returned packages, and order cancellations.

Because some Noirwd products are made from solid wood and may vary in size, weight, and construction, the carrier and packaging method may differ from one order to another.

1. Where We Ship

Noirwd currently ships to the following countries:

North America

• United States

• Canada

United Kingdom & Europe

• United Kingdom

• France

• Germany

• Spain

• Italy

• Belgium

• Portugal

Oceania

• Australia

We do not currently offer standard shipping to destinations outside these countries unless otherwise stated during checkout.

2. Shipping Rates and Delivery Estimates

Our current standard shipping terms are:

The shipping charge applicable to your order is displayed during checkout before payment is submitted.

Delivery periods are estimates and are not guaranteed arrival dates.

3. Processing Time

Noirwd normally prepares orders within:

1–2 business days

Processing may include:

• Order review

• Payment confirmation

• Shipping-address review

• Product inspection

• Protective packing

• Shipping-label preparation

• Carrier coordination

Processing time is separate from carrier transit time.

4. Order Cutoff Time

Orders placed before:

2:00 PM Central Time

will generally begin processing the same business day when normal operating conditions allow.

Orders submitted after 2:00 PM Central Time normally begin processing on the next business day.

Placing an order before the cutoff does not guarantee same-day shipment.

5. Business Days

For order-processing purposes, business days are generally Monday through Friday, excluding applicable public holidays.

Saturday, Sunday, and public holidays do not normally count toward the 1–2 business-day processing period.

Carrier delivery schedules may differ and some carriers may deliver on weekends.

6. Estimated Transit Times

Carrier transit begins after the shipment has been accepted by the carrier.

Current estimates are:

United States & Canada: 5–7 business days

United Kingdom & Europe: 7–9 business days

Australia: 9–11 business days

Transit time does not include Noirwd's 1–2 business-day processing period.

7. Estimated Total Delivery Time

Estimated total delivery is calculated as:

Processing Time + Carrier Transit Time = Estimated Total Delivery

Current estimated total delivery times are:

United States & Canada: 6–9 business days

United Kingdom & Europe: 8–11 business days

Australia: 10–13 business days

Unexpected circumstances such as weather, customs, carrier congestion, public holidays, remote-area delivery, or address problems may extend these estimates.

8. Standard Shipping Rates

Unless free shipping applies, current standard flat shipping rates are:

North America: USD 6.99

Europe & United Kingdom: USD 7.99

Australia: USD 8.99

The amount displayed at checkout is the shipping charge that applies to the individual order.

9. Free Shipping

Free standard shipping is available for qualifying orders.

United States & Canada

Free shipping on eligible orders of:

USD 199 or more

United Kingdom & Europe

Free shipping on eligible orders of:

USD 249 or more

Australia

Free shipping on eligible orders of:

USD 299 or more

Unless a promotion clearly states otherwise:

• Eligibility is based on the eligible product subtotal

• Discounts are applied before determining the qualifying subtotal

• Taxes do not count toward the threshold

• Shipping charges do not count toward the threshold

• Separate orders cannot be combined

• Free shipping applies to standard shipping only

The shipping amount displayed during checkout controls the order.

10. Products and Packaging

Noirwd focuses on solid wood furniture and wooden home décor.

Because wood products can vary in:

• Size

• Weight

• Shape

• Construction

• Edge design

• Packaging requirements

the shipping method may vary between products.

Products are packed using sturdy cartons and protective materials appropriate to the item.

11. Protective Packaging

Depending on the product, packaging may include:

• Strong outer cartons

• Protective wrapping

• Foam

• Corner protection

• Interior supports

• Hardware packaging

• Other protective materials

We use packaging intended to help protect the product during normal carrier handling.

12. Products Shipped in Multiple Parts

Some furniture may be separated into multiple components to make shipping safer or more practical.

Where assembly is required, the product may include:

• Hardware

• Fasteners

• Assembly components

• Applicable instructions

Customers should inspect all packaging before reporting a part as missing.

13. Multi-Package Shipments

Some products or multi-item orders may ship in more than one package.

When this happens:

• Each package may have a separate tracking number

• Tracking numbers may activate at different times

• Packages may travel through different facilities

• Packages may arrive on different days

One package arriving earlier than another does not automatically mean part of the order is missing.

Please review all tracking numbers before contacting us about an incomplete shipment.

14. Shipping Carriers

Noirwd selects carriers according to the shipment and route.

Carrier selection may depend on:

• Destination

• Product size

• Package dimensions

• Package weight

• Delivery route

• Service availability

We do not guarantee a specific carrier unless it is specifically confirmed for an individual shipment.

International shipments may also be transferred to local delivery partners for final delivery.

15. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full recipient name

• Street address

• Apartment, suite, or unit number where applicable

• City

• State, province, or region

• ZIP or postal code

• Country

• Telephone number where required

Please review your address carefully before placing an order.

Incorrect or incomplete information may result in:

• Delivery delays

• Failed delivery

• Address correction fees

• Return to sender

• Additional shipping costs

16. Address Types We Do Not Ship To

Noirwd does not offer standard shipping to:

• P.O. Boxes

• APO addresses

• FPO addresses

• DPO addresses

Please provide an eligible physical street address during checkout.

17. Remote and Island Locations

Some remote, island, rural, or limited-service destinations may:

• Be unavailable for delivery

• Require additional transit time

• Require additional carrier charges

If the carrier cannot service the destination or additional action is required, Noirwd may contact the customer before shipment where practical.

18. Address Changes Before Shipment

If you notice an address error after placing an order, contact Noirwd as soon as possible.

Please provide:

• Order ID

• Full name

• Original shipping address

• Correct shipping address

We will try to update the address while the order can still reasonably be changed.

Address changes are not guaranteed once processing or shipping preparation has begun.

19. Address Changes After Shipment

Once the package has entered the carrier network, Noirwd may no longer be able to change the delivery address.

If the carrier offers:

• Address correction

• Rerouting

• Package intercept

• Delivery management

availability and applicable costs are controlled by the carrier.

Customer-related carrier fees may apply where legally permitted.

20. Shipping Confirmation and Tracking

Once an order ships, Noirwd sends a shipping confirmation email with tracking information when available.

Tracking can be used to follow the shipment through the carrier network.

Tracking statuses may include:

• Label Created

• Awaiting Carrier Pickup

• In Transit

• Processing at Facility

• Customs Processing

• Out for Delivery

• Delivered

21. Tracking Update Delays

Tracking information may not update immediately after the carrier receives a shipment.

Delays can occur because of:

• Carrier scanning schedules

• Weekends

• Holidays

• Network transfers

• Customs processing

• International carrier handoffs

A temporary lack of tracking movement does not automatically mean that a shipment has been lost.

22. Multiple Tracking Numbers

Orders shipped in multiple packages may have more than one tracking number.

Packages may:

• Receive their first scans at different times

• Follow different routes

• Arrive on different dates

Please check all tracking numbers connected to your order before reporting a missing package.

23. Delivery Attempts

If no one is available during the first delivery attempt, the carrier may:

• Attempt delivery again

• Leave delivery instructions

• Hold the shipment at a local facility

• Send the package to an authorized pickup location

The available option depends on the carrier and destination.

Customers should monitor tracking and follow legitimate carrier instructions where necessary.

24. Signature Requirements

Some orders may require a signature at delivery.

Signature requirements may depend on:

• Product value

• Package size

• Destination

• Carrier rules

• Shipping service

If a signature is required, the carrier may indicate this in the tracking information.

25. Authority to Leave

Where the carrier offers Authority to Leave or a similar service, customers may choose to authorize delivery without a signature.

When a customer provides such authorization, the carrier may leave the shipment at the approved delivery location.

For tracking purposes, the shipment may be treated as delivered when the carrier records delivery to the authorized location.

Nothing in this provision limits consumer rights that cannot legally be waived under applicable law.

26. International Taxes, Duties, and Import Charges

Orders shipped to:

• Canada

• United Kingdom

• France

• Germany

• Spain

• Italy

• Belgium

• Portugal

• Australia

may be subject to applicable taxes, duties, VAT, GST, customs fees, or other destination-country charges.

Depending on the destination and checkout configuration, these charges may be calculated and collected during checkout.

27. DDP Where Available

Where available, Noirwd may use a Delivered Duty Paid (DDP) arrangement.

When applicable duties and taxes are collected during checkout as part of DDP delivery, customers generally should not be required to pay those same included charges again when the shipment is delivered.

DDP availability may depend on:

• Destination country

• Product

• Carrier

• Customs requirements

• Checkout configuration

Customers should review the final checkout total to see which charges have been collected.

28. Charges Not Collected at Checkout

If a destination-country charge is not included or collected during checkout, the carrier, customs authority, or another local authority may request payment separately.

Noirwd does not control fees imposed directly by government authorities or independent carriers.

29. United States Sales Tax

For eligible United States orders, applicable sales tax is calculated and displayed during checkout where required.

The final tax amount depends on the shipping destination and applicable tax requirements.

30. Customs Processing

International shipments may be reviewed by customs authorities.

Customs processing can sometimes extend delivery beyond the estimated transit period.

Noirwd cannot guarantee how long a government customs agency will take to release a shipment.

Customers should respond promptly if a carrier or customs authority legitimately requests information required for clearance.

31. Delivery Delays

Delivery estimates are not guaranteed.

A shipment may be delayed because of:

• Severe weather

• Natural disasters

• Public holidays

• Carrier congestion

• Transportation interruptions

• Customs inspections

• Security screening

• Remote-area delivery

• Incorrect or incomplete addresses

• Failed delivery attempts

A shipment arriving after the estimated timeframe is not automatically considered lost.

32. Inspecting Your Delivery

Please inspect your shipment soon after delivery.

Check:

• Outer carton

• Protective packaging

• Product surfaces

• Edges

• Legs or base where applicable

• Hardware

• Included components

• Quantity

If the shipment appears damaged or incomplete, keep the packaging and contact Noirwd.

33. Damaged Shipments

If your order arrives damaged, please keep:

• The product

• Outer carton

• Protective packaging

• Internal packing materials

Contact Noirwd and provide:

• Order ID

• Photos of the shipping box

• Photos of the protective packaging where relevant

• Clear photos of the damaged product

• Brief description of the issue

These materials help us review what happened during transportation.

34. Missing Products or Components

If an order appears incomplete, please first inspect all:

• Cartons

• Protective foam

• Hardware bags

• Smaller internal packages

• Separate tracking numbers

If something is still missing, contact Noirwd with:

• Order ID

• Photos of the package

• Photos of what was received

• Description of the missing product or component

35. Lost Shipments

A delayed shipment is not automatically considered lost.

If the estimated delivery period has passed or tracking shows an unusual delivery exception, contact Noirwd.

We may:

• Review tracking

• Confirm the delivery address

• Contact the carrier

• Request a carrier investigation

36. Carrier-Confirmed Lost Shipments

If the carrier confirms that the shipment was lost before delivery, Noirwd may provide:

• A replacement, if the product is still available

• A refund

Approved refunds are processed in:

United States Dollars (USD)

No physical return is required for a shipment that the carrier confirms was lost before delivery.

37. Package Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate the package, please first check:

• Front entrance

• Side or rear entrance

• Porch

• Garage

• Lobby

• Mailroom

• Parcel locker

• Household members

• Neighbors

• Reception

• Building staff

• Carrier delivery photograph or notice

If the shipment remains missing, contact Noirwd with your Order ID and tracking information.

We may review available carrier records before determining the next step.

38. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

• Incorrect address

• Incomplete address

• Repeated missed delivery attempts

• Failure to collect a package

• Recipient refusal

• Other customer-related delivery issues

When a shipment is returned, Noirwd will review the circumstances before determining the next step.

39. Return and Re-Shipping Fees

If a package is returned because of:

• An incorrect address supplied by the customer

• An incomplete address supplied by the customer

• Multiple missed delivery attempts

• Failure to collect the shipment

• Refusal without an approved cancellation or verified product issue

the customer may be responsible for applicable:

• Carrier return fees

• Re-shipping fees

Any charge will depend on the actual carrier cost and applicable law.

40. Noirwd or Carrier Error

If a delivery problem is caused by a verified Noirwd error or covered carrier issue, the customer will not be charged for the underlying verified error.

Depending on the circumstances, an appropriate resolution may include:

• Re-shipment

• Replacement

• Refund

41. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

Refusing delivery does not automatically create:

• An approved cancellation

• An authorized return

• An automatic refund

If the package is returned to sender, applicable return and carrier charges may need to be reviewed before a refund is processed.

42. Cancellation Requests

Customers may normally request cancellation within:

24 hours after placing the order

provided that the order has not already entered processing or shipping preparation.

A cancellation request is not guaranteed simply because it was submitted within 24 hours.

If processing, packing, label preparation, or shipping has already begun, cancellation may no longer be possible.

43. How to Request Cancellation

Contact Noirwd as soon as possible and provide:

• Order ID

• Customer name

• Email address used for the order

• Clear request to cancel

An order should not be considered canceled until Noirwd confirms the cancellation.

Once the shipment has entered the carrier network, customers should follow the applicable return procedure instead.

44. 30-Day Return Policy

Noirwd offers a 30-day return policy for eligible purchases.

The applicable return period, product-condition requirements, return shipping responsibility, refund procedure, and other terms are explained in our Return & Refund Policy.

Please obtain return instructions before sending a product back.

45. Damaged or Incomplete Order Reminder

If your product arrives damaged or incomplete:

1. Keep the product.

2. Keep the original packaging.

3. Take clear photos of the carton.

4. Take clear photos of the product and affected area.

5. Contact Noirwd with your Order ID.

Please do not discard packaging until the issue has been reviewed whenever reasonably possible.

46. Customer Responsibilities

Customers can help prevent shipping problems by:

• Providing a complete and accurate address

• Checking the shipping country before checkout

• Reviewing the final shipping cost

• Monitoring tracking

• Responding to legitimate carrier requests

• Making arrangements for signature delivery where required

• Collecting packages held for pickup

• Inspecting products after delivery

• Keeping packaging when reporting damage

47. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers in the United States, Canada, United Kingdom, European Union, and Australia may have additional rights under applicable law.

Where mandatory consumer law provides greater protection than this policy, that legal requirement takes priority.

48. Related Policies

This Shipping Policy should be read together with our:

• Return & Refund Policy

• Cancellation Policy

• Payment Policy

• Privacy Policy

• Terms of Service

Different policies apply to different stages of an order.

49. Changes to This Shipping Policy

Noirwd may update this Shipping Policy when our:

• Shipping destinations

• Processing times

• Carrier services

• Shipping rates

• Free-shipping thresholds

• Customs arrangements

• Fulfillment procedures

• Legal requirements

change.

When an updated version is published, the Last Updated date at the top of the page will be revised.

50. Contact Noirwd

For questions about:

• Shipping

• Tracking

• Delivery

• Damaged products

• Missing products

• Lost shipments

• Address corrections

• Returned-to-sender packages

• Cancellation requests

please contact Noirwd using the official customer-service information published on our website.

When contacting us about an existing order, please include your Order ID whenever available.

For damaged or incomplete shipments, please also include clear photographs of the package and product.

Website: Noirwd.com